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One-Stop Counselor I/II
San Antonio, TX
Job Description
One-Stop Counselor I/II
Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 11884
Full/Part Time: Full Time
Org Marketing Statement
The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 34,300 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.
Posting End Date: Applications will be accepted through 11:59 PM CDT on 05/20/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary Range: $41,817- $48,327 annualized, commensurate with education, experience and qualifications.
Hours: up to 40 hours per week, exempt.
Required Application Materials:
- Resume and cover letter are required.
Essential Functions
One-Stop Counselor I
Job Summary
Responsible for understanding and interpreting the needs of students and providing quality student service for all enrollment service areas.
Provides service to students and their families via the One-Stop Enrollment Center, providing information on financial aid & scholarships undergraduate admissions, and registrar.
Core Responsibilities
- Responsible for providing excellent customer service and accurate information to prospective and current students and their families regarding undergraduate admissions policies, registration, financial aid & scholarships via multiple venues including counter, call center, and email.
- Creates presentations on and off campus (outreach/in reach) to groups as needed.
- Responsible for referring students to appropriate home offices or other offices on campus as needed.
- Processes transcripts, financial aid & scholarship paperwork, registers/withdraws students, generates, maintains, and distributes transcripts and letters of verification as well as other paperwork and/or processes within the enrollment services units.
- Assists home offices with processing as needed.
- Maintains a high level of working knowledge of university information, organization, opportunities, and policies.
- Maintains knowledge of current processes and procedures for all enrollment services units including federal, state, and institutional rules and regulations.
- Performs other duties as assigned.
One-Stop Counselor II
Job Summary
Responsible for decision-making that requires initiative and judgment in responding to individual needs of students and families rotating between the counter(s), call center, and emails. This position also helps to mentor less experienced one-stop enrollment counselors.
Provides service to students and their families via the One-Stop Enrollment Center, providing information on financial aid & scholarships undergraduate admissions, and registrar.
Core Responsibilities
- Responsible for counseling, problem-solving, and providing excellent customer service and accurate information to prospective and current students and their families regarding undergraduate admissions policies, registration, financial aid & scholarships via multiple venues including counter, call center, and email.
- Creates presentations on and off campus (outreach/in reach) to groups as needed.
- Uses professional judgment to assist with solving problems and working with escalated student and/or parent issues, admissions denials, financial aid eligibility, or extenuating circumstances.
- Processes transcripts, financial aid & scholarship paperwork, registers/withdraws students, generates, maintains, and distributes transcripts and letters of verification as well as other paperwork and/or processes within the enrollment services units.
- Assists home offices with processing as needed.
- Maintains a high level of working knowledge of university information, organization, opportunities, and policies.
- Maintains knowledge of current processes and procedures for all enrollment services units including federal, state, and institutional rules and regulations.
- Performs other duties as assigned.
Required Qualifications
One-Stop Counselor I
- Bachelor's degree from an accredited university.
- One (1) year of full-time equivalent experience in customer service or student advisory/counseling/service capacity, which may include financial aid, admissions, recruitment, registrar, advising, student activities, student life, or other related student-oriented program/office.
- Master's Degree can substitute for experience.
- Additional experience may substitute for the required degree on a one-for-one basis.
- Demonstrated organizational, written, and verbal communication skills.
- Excellent interpersonal skills and organizational skills.
- Ability to multi-task and work cooperatively with others.
One-Stop Counselor II
- Bachelor's degree from an accredited university.
- Two (2) years of full-time equivalent experience in student advisory/counseling/service capacity, including financial aid, admissions, recruitment, registrar, advising, student activities, student life, or other related student-oriented program/office.
- Master's degree can substitute for one (1) year of experience.
- Demonstrated organizational, written, and verbal communication skills.
- Excellent interpersonal skills; organizational skills.
- Ability to multi-task and work cooperatively with others.
Preferred Qualifications
One-Stop Counselor I
- Master's degree from an accredited university.
- One (1) year of higher education, enrollment services/management experience.
One-Stop Counselor II
- Master's degree from an accredited university.
- Two (2) years of higher education, enrollment services/management experience.
Additional Information
- UTSA is a tobacco free campus.
- This is a security sensitive position. Employment is contingent upon a successful background check.
- Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
- Valid driver's license and Motor Vehicle Record (MVR) as applicable.
Working Conditions
- Office environment.
- Occasional after-hours and weekend work or overtime may be required.
Physical Demands:
- Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.
This position will be primarily located on campus with some opportunity for hybrid work. Travel and parking expenses are the employee's responsibility.
Equal Employment Opportunity
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.
To view the full job posting and apply for this position, go to https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=11884&PostingSeq=1
jeid-b9335e5ddcc77a4f8fa76713c9a0148d
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Bachelor's Degree
Required Experience
1 year
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